Support
Email hi@sparka.io for help with your account, billing, a session or anything else.
- Setting up: Add Sparka to your assistant has step-by-step instructions for each assistant.
- Building with Sparka: the developer docs cover the MCP server, the REST API, question types and limits.
- Plans: pricing lists what each plan includes.
Frequently asked questions
How do people join a session?
When you press Start in your deck, it shows a QR code and a 6-digit PIN. People scan the code, or open sparka.io/j on their phone and type the PIN. They don't install an app or create an account.
Do rehearsals count toward my monthly sessions?
No. A session counts only once 3 or more people join it, so practicing alone or with a colleague is free. Resuming a session that is already live never counts again.
What do you store about participants?
Participants don't create accounts and aren't asked for a name or email; they pick a nickname. Their answers are stored with that nickname and a random participant id. Like any website, our logs record IP addresses; those logs are deleted after 14 days. The privacy policy has the details.
Is there a profanity filter?
Yes. Nicknames are always checked against a built-in word list. Word cloud questions filter entries with the same list, and that filter is on by default; your assistant can turn it off for a question if you ask.
What does my AI assistant send to Sparka?
Only what it puts in each tool call, such as a presentation's title and questions, or the session whose results you asked for. Sparka never receives your chat history.
How do I disconnect an assistant or revoke a secret key?
Sign in to your account page. Connected apps and secret keys are listed there, each with a button to disconnect or revoke it. Sparka refuses new requests from it within a minute.
How do I change or cancel my plan?
On your account page. Cancelling keeps your current plan until the end of the period you paid for, and your presentations and results stay in your account.
How do I delete my account?
On your account page, under Delete account. This removes your presentations, sessions and results.